GENERAL QUESTIONS HERE
Some Frequently Asked Questions.
Yes. You can request a return within 14 days of receiving your order, provided the item is unused and in original packaging.
• Change of mind: Customer pays return shipping
• Faulty or incorrect items: We cover return shipping
Please contact us within 7 days of delivery with clear photos or videos.
We will offer a replacement, refund, or store credit
Yes. For hygiene and safety reasons, the following are non-returnable unless faulty:
• Personal care & beauty items
• Health & wellness products
• Undergarments
• Clearance / final sale items
Once approved, refunds are processed within 3–5 business days.
Your bank or payment provider may take additional time to reflect the funds.
Orders can be cancelled within 12 hours of purchase.
After processing begins, cancellation may not be possible
We do not offer direct exchanges.
If eligible, please return the item and place a new order.
Delivery times are estimates only. Delays caused by couriers, weather, or peak periods are not grounds for refunds.
Email us at support@[yourdomain].com with:
• Order number
• Reason for return
• Photos/videos (if applicable)
Returns sent without approval may not be accepted
Yes. This policy follows Australian Consumer Law (ACL) and does not limit your statutory rights.
We offer 14-day returns on eligible items
• Change of mind returns are accepted within 14 days of delivery
• Items must be unused, in original packaging
• Return shipping costs apply for change of mind
• Faulty, damaged, or incorrect items are eligible for a refund or replacement
• Sale and hygiene items are non-returnable unless faulty
All returns must be approved before sending items back.
This policy is in addition to your rights under Australian Consumer Law.
Still Have Questions?
Shipping Policy
We currently ship Australia-wide.
At this time, we do not offer international shipping.
We primarily ship orders using Australia Post.
In some cases, depending on the product type, size, or delivery location, we may also use trusted local courier partners to ensure faster and safer delivery.
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email.
Delivery times are estimates provided by Australia Post and may vary.
Typical delivery times within Australia:
• Metro areas: 3–8 business days
• Regional & remote areas: 5–12 business days
Please note that delivery delays may occur during peak periods, public holidays, or due to weather
conditions.
We offer:
• Free Shipping Australia-Wide on most products
OR
• Flat Rate Shipping on selected bulky or oversized items
Any applicable shipping fees will be clearly displayed at checkout before payment.
Where available, tracking details will be provided via email once your order is dispatched with Australia Post.
Please allow 24–48 hours for tracking information to become active in the Australia Post tracking system.
Some orders may be shipped in multiple parcels, especially if items are sourced from different warehouses.
If this happens, you may receive multiple tracking numbers.
While we work closely with Australia Post to ensure timely delivery, delays may occur due to:
• Courier network congestion
• Weather conditions
• Public holidays
• Peak shopping periods
Such delays are outside of our control and do not qualify for refunds.
Please ensure your shipping address is accurate at checkout.
We are not responsible for:
• Delays caused by incorrect or incomplete addresses
• Parcels returned to sender due to failed delivery attempts
Reshipping fees may apply if an order needs to be sent again.
If your order arrives damaged or appears to be lost in transit:
• Contact us within 7 days of delivery (or expected delivery date)
• Provide photos (if applicable)
We will work with Australia Post to investigate and arrange a replacement or refund where appropriate.
Still Have Questions?
Australian Consumer Law
This shipping policy complies with Australian Consumer Law.
Your statutory rights are not affected by this policy.