Shipping policy

Thank you for shopping with Buygreat Australia. We aim to provide a smooth and reliable shipping experience for all customers.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

During peak seasons, promotional periods, or unforeseen circumstances, processing times may be slightly delayed.

Shipping Timeframes

Estimated delivery times may vary depending on your location and courier availability.

Australia

Estimated delivery time: 2–10 business days

New Zealand

Estimated delivery time: 4–12 business days

Shipping Carriers

We work with trusted courier partners including:

  • Australia Post

  • Aramex

  • StarTrack

  • CouriersPlease

  • TNT

  • Other local courier services

Courier selection may vary depending on the product and delivery location.

Tracking Orders

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear after dispatch.

Multiple Shipments

As we operate through multiple warehouse and supplier locations, some orders may arrive in separate packages and at different times.

PO Box Deliveries

Some courier services may not deliver to PO Box addresses. If a PO Box address cannot be serviced, we may contact you for an alternative residential or business address.

Incorrect Shipping Address

Customers are responsible for ensuring that shipping details are correct at checkout.

If an incorrect address is provided:

  • We may not be able to modify the address once the order has been processed.

  • Additional shipping fees may apply for redelivery or reshipping.

  • Orders returned due to incorrect address details may require repayment of shipping fees.

Delivery Delays

While we strive to deliver orders within estimated timeframes, delays may occur due to:

  • High shipping volumes

  • Weather disruptions

  • Courier delays

  • Customs clearance

  • Remote area delivery limitations

We appreciate your patience and understanding during such situations.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 5 business days of delivery confirmation.

We will work with the courier provider to investigate the issue and assist with a suitable resolution where applicable.

Delivery Responsibility

Once an order is marked as delivered by the courier, responsibility for the package transfers to the customer. Please ensure delivery locations are secure.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: info@buygreat.com.au

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM